Refund Policy


Due to the nature of digital products, unfortunately there are NO REFUNDS for any reason. Please be sure to confirm the compatibility of the included file types with your cutting machine and know how to save, open and use digital files with your cutting machine before purchasing. We are unable to offer technical support due to the wide variety of different cutting machines, devices, and software types.

Having trouble with your digital file purchase?

Most issues with downloading, saving, and uploading can be resolved quickly and easily.

Please visit our FAQ Page by clicking the link below:

Frequently Asked Questions Page

If after visiting our support page, you still need help with your digital file purchase, please reach out to our customer service team via email at: