Frequently Asked Questions
How do I get my digital download file after I've placed my order?
Your digital file will automatically be emailed to you within minutes after completing your order with a valid payment method. Please check the email address you used at checkout for the email containing your digital file. If you don't see it within a few minutes after purchase, please check your Spam folder also. If you still don't see it, please send an email to email@example.com and we'll be happy to assist you. Be sure to include your name and order number in your message.
Why can't I download my file using my phone/iPad?
Most mobile devices such as phones and iPads do not allow downloading of files through a link. If you have a device running iOS version 11 and higher, you should be able to download your file. If you haven't upgraded your device recently to at least iOS version 11, you may want to do that before you try downloading your file.
The file is a ZIP file. What do I do with it?
A ZIP file is a compressed file that can hold several files at once while maintaining a manageable file size that can be sent via email. ZIP files need to be downloaded and then "unzipped" so the files contained inside can be accessed.
How do I download and open a ZIP file?
First, we recommend downloading ZIP files to a desktop or laptop computer (as opposed to a mobile device) whenever possible.
To download a ZIP file to a desktop or laptop computer, click on the file in the email link. It will automatically begin downloading to your computer. Save the ZIP file to your computer, right-click and choose "Extract All" (on Windows) or double-click (on a Mac). This process will create a new file on your computer that you can open and access the files contained inside.
To download a ZIP file to a mobile device like a phone or tablet, be sure your device has been upgraded to iOS 11 or higher before you start (for iPads and iPhones). If your mobile device doesn't have iOS 11 or higher, you may need a separate (free) app to unzip your ZIP file. In this case you'll need an unzipping app before you try to download the ZIP file.
On some mobile devices you can also press and hold your finger on the icon of the zipped file until some options appear. Then click on "Extract."
For iPads and iPhones on iOS 11 and higher, you can click "Preview Contents" to view the contents inside the ZIP file and then save them one at a time to your device.
How do I get the files onto my phone, tablet, or iPad?
If you need to get the downloaded files from your desktop or laptop onto your mobile device, you can add the file to iCloud (or Dropbox, if you have it). You can also email the file to yourself from your desktop or laptop.
What if my file is downloading slowly (or not at all)?
If you have issues with downloading speeds, be sure you have a strong Internet connection before retrying your download. You can also try using a different browser to access the downloadable files.
How do I find the file I downloaded on my computer?
For a PC or a Mac, check your Downloads folder first. Most downloaded files automatically go there after you download them. You can also search for your downloaded file. On a Mac, click the "Finder" icon in your dock and then click on Downloads to see recently downloaded files. On a PC, look in "My Computer" or "File Explorer" for the file. You can search in File Explorer using keywords from the the title of the file name to locate where the files have been saved on your computer.
How do I open a PDF?
PDF files must be opened/viewed with a PDF reader program. Luckily almost all computers have Adobe Reader software already installed. If your desktop, laptop, or mobile device doesn't not have a PDF reader, you'll need to download one to view the PDF files. Adobe Reader is a free PDF reader software. You can download it here.
I have another question not covered here.
Please send an email to firstname.lastname@example.org and I'll be happy to try and help further!